At Dartmoor Shoemakers, we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, sign up to our newsletter or contact us.

Who We Are

Dartmoor Shoemakers is a small independent shoemaking workshop based in Moretonhampstead, Devon.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@dartmoorshoemakers.co.uk

Information We Collect

We may collect and process the following information:

• Your name

• Email address

• Telephone number

• Postal and delivery address

• Payment information (processed securely through our payment providers)

• Order history and purchase details

• Information you provide when contacting us

• Information relating to fittings, sizing and custom orders

• Website usage information collected through cookies and analytics

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate with you about your order

• Arrange fittings, workshops or appointments

• Respond to enquiries

• Send newsletters and updates if you have chosen to receive them

• Improve our website, products and services

• Meet our legal and accounting obligations

Marketing

If you subscribe to our newsletter, we may send you occasional updates about new products, workshops, events and news from Dartmoor Shoemakers.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We will never sell your personal information to third parties.

Payments

Payments made through our website are processed by trusted third-party payment providers. We do not store your full payment card details.

Sharing Your Information

We only share your information where necessary to operate our business, including:

• Delivery and courier services

• Payment providers

We require these providers to handle your information securely and only for the purposes of providing their services.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site.

You can control cookies through your browser settings. Some cookies may be essential for the website to operate correctly.

For more information, please see our Cookie Policy.

How Long We Keep Your Information

We only keep personal information for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, accounting or tax requirements.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Object to certain processing activities

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details above.

Security

We take reasonable steps to protect your personal information and keep it secure. However, no method of transmission over the internet can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@dartmoorshoemakers.co.uk